Damaged / Missing / Wrong Items / Wrong Address / Lost Package Questions and Answers

nemesis · Unread post by **nemesis** » Sat Aug 01, 2009 5:44 pm

Hi, I just received my order today and was dismayed to see that the fast luck bottle had its cap opened and all its content spilled out during shipment. I noticed that the cap of the bottle wasnt taped and LM might wanna consider getting it made screwed on rather than cap on cos it doesnt seem to be capped on securely.

I like to know if I can request for a exchange, otherwise how do I go about doing a refund cos apparently i couldnt work on it anymore

YouTube · Unread post by **Miss Bri** » Sun Aug 02, 2009 6:36 am

Call the shop or email them and tell them what happened. The Forum is not the same as the shop, you will get better and faster assistance by going to Lucky Mojo directly.

good luck,
Bri

LeBaptiste · Unread post by **LeBaptiste** » Sun Aug 02, 2009 11:05 am

On the bright side...everything was already anointed when you got it. Now that's what I call Fast Luck.

luckyme77 · Unread post by **luckyme77** » Sat Sep 26, 2009 11:28 pm

Hi!Good Evening. I ordered red candles and 4 of the candles were half melted. Is it okay to use them. Thank you for your time and assistance.

Unread post by **catherineyronwode** » Sun Sep 27, 2009 5:07 pm

I would use them... but that's just me...

luckyme77 · Unread post by **luckyme77** » Sun Sep 27, 2009 9:50 pm

Thank you very much.

curious1212 · Unread post by **curious1212** » Wed Jun 02, 2010 8:32 am

So i made a order of oils last week and they showed up. For some reason i had ordered follow me girl but on lucky mojo's side it said i had ordered follow me boy. I checked my order online and it shows i ordered follow me girl as well. So maybe there's something getting crossed there. I would return it but im lazy plus my mother was like oooooo ill take that lol.

Unread post by **Mama Micki** » Wed Jun 02, 2010 11:49 am

Maybe your mom needed the oil more than you did.

Unread post by **jwmcclin** » Wed Jun 02, 2010 12:17 pm

Just order another and make sure it follow me girl

curious1212 · Unread post by **curious1212** » Wed Jun 02, 2010 2:58 pm

Well thats the thing. on my side my cart says i ordered follow me girl. but when i got the receipt from LM in my package it says follow me boy on it. So im guessing something is getting crossed on their side.

Mama Micki - Lol yeah most likely >< she must have wanted it bad for my order to end up like that

Ashley · Unread post by **Ashley** » Wed Aug 18, 2010 7:31 pm

I have waited for few weeks for my mojo hands, finally I got them. I also help my frd to order some items, but I found that the bag i am longing for is...get wet with the oil.
I just opened the box, and found that only the bottle of my mojo hand is broken...oil gone and the bag get wet. Does it mean anything? Can I still use it?
I just wonder, is it...telling me, I can't get my lost lover back? ><...
Please help~~~~

Unread post by **jwmcclin** » Wed Aug 18, 2010 8:49 pm

You should call Lucky Mojo with your concerns Ashley.

Ashley · Unread post by **Ashley** » Wed Aug 18, 2010 10:52 pm

I have just received my mojo hands, I have order totally 4 mojo hands, and the oil bottle of one mojo hand is broken, and the oil is gone.
As I order the bag with my friends, but only the one I most concern is being like this...does it mean sth?
And can I still use the mojo hands?

Unread post by **starsinthesky7** » Wed Aug 18, 2010 11:14 pm

We are not going to be able to tell you what this means or what not. I would get a reading about your concern. Yes you can still use the mojo bag, but you need some oil to feed the mojo bag.

Ashley · Unread post by **Ashley** » Wed Aug 18, 2010 11:26 pm

The bag I concern most is for getting back my lost lover...You suggest me to get a reading about that??

It's lucky that my frd suggest me to order another oil, so I still got oil for my mojo hand. But it's full of oil now, so still need to feed?? I haven't opened it and read the instruction yet, don't know if it is activated at the moment....sorry i am green to these.

Unread post by **catherineyronwode** » Thu Aug 19, 2010 12:12 am

You posted the same question twice, which is overkill -- we reply once per question.

The excess oil on the bag may make it a bit too funky to use.

The meaning? You live in another country (i know this from your previous posts) and along the way from us to you, some careless post office worker dropped the box or smashed it. Things happen. You don't need a reading on a damaged package -- it's just a broken oil bottle. Inconvenient, yes, a sign of disaster, unlikely.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?

Thanks!

Ashley · Unread post by **Ashley** » Thu Aug 19, 2010 1:59 am

Sorry for post the topic twice.

As I don't want to wait for few weeks, Is it okay if I clean up the bag and use it?

Really thanks for your help~

Unread post by **catherineyronwode** » Thu Aug 19, 2010 2:33 am

Sure, you can clean and use it, of course -- but do contact the shop to get your free replacement oil!

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and the email will be picked up first thing in the morning.

The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?

donnaj8887 · Unread post by **donnaj8887** » Mon Sep 20, 2010 1:34 am

I just wanted to let folks know that when my package arrived, one item (a candle) was broken. I called the shop, spoke to Angela, and she put the replacement in the mail immediately, no questions asked. I got the replacement candle in good shape, and all's well that ends well.

So don't worry about damaged items. It happens sometimes. Call and talk to Angela. She's very nice about it.

arrilajuicy · Unread post by **arrilajuicy** » Mon Sep 20, 2010 1:42 am

I'm not sure what all the fuss is about in this thread. I had a package delivered to Ireland, an oil was broken, I cleaned it up, emailed the shop for a replacement, and 7 days later, there was the replacement bottle. I order a lot online, and Lucky Mojo is one of the better packers, and one of the fastest to replace damaged goods.

slikkiki · Unread post by **slikkiki** » Thu Sep 23, 2010 11:33 am

I believe my order may have been mailed to the old address can someone let me know thank you.

Unread post by **corazon** » Thu Sep 23, 2010 11:39 am

You're gonna have to call the shop and ask. the phone number and your order number is on your receipt.

Unread post by **Mama Micki** » Thu Sep 23, 2010 11:43 am

You can also sign into your account and see all your orders.

Unread post by **Miss Tammie Lee** » Thu Sep 23, 2010 12:01 pm

This is a great tip Mama Micki!

Unread post by **catherineyronwode** » Thu Sep 23, 2010 3:21 pm

Slikkiki, we can't tell what your name or your address is from your posts here.

This forum is run by volunteers.
It is not connected to
THE LUCKY MOJO SHOP DATABASE,
THE LUCKY MOJO SHOP EMAIL ADDRESS,
THE LUCKY MOJO SHOP BUSINESS OFFICE,
THE LUCKY MOJO LABORATORY,
THE LUCKY MOJO CUSTOMER SERVICE LINE,
THE LUCKY MOJO SHIPPING DEPARTMENT.

If you wish to contact any of those entities, please address them directly via phone, fax, or email:

Contact the Lucky Mojo Curio Co.:
LUCKY MOJO CURIO CO.
6632 Covey Road, Forestville, California 95436
voice: 707-887-1521
fax: 707-887-7128
email: order@luckymojo.com
Store Hours: Open 7 Days a Week, 9:00 am - 5:00 pm Pacific Time

Unread post by **catherineyronwode** » Sat Oct 02, 2010 8:40 am

That may have been an order entry error on the part of the office staff. The two skus (product codes) are similar. If you ever receive a wrong item, please contact the shop -- NOT THIS FORUM -- and give your invoice number and describe what is wrong.

Customer satisfaction means a lot to us and we will go the extra mile to make it right for you.

janet7711 · Unread post by **janet7711** » Fri Jan 14, 2011 5:11 am

I ordered supplies today, and I went ahead and searched how long it would take to get here. I read it can sometimes take weeks. The shipping address I submitted is only good until January 23rd (we're moving).

Should I call to see when it will be sent??

Any other suggestions??

Unread post by **Miss Tammie Lee** » Fri Jan 14, 2011 6:05 am

Yes 707-887-1521.
Good luck to you in your new home!
There are many threads about what to do in a new place to live. Just thought a share would be nice. If you ordered it "today", the Shop is not open yet and it is 6:00 AM there. While you have one of the talented Staff Members at Lucky Mojo on the line when they pull up your order to update the address see if some of these products, (to add to the order you placed) unless you already have them, can assist you for your new home:
cleansing-protection-examples-products- ... tml#p60682
Enjoy your Order and Be Blessed in your new home!

Unread post by **jwmcclin** » Fri Jan 14, 2011 9:35 am

You will probably receive your order before the 23rd but call the shop anyway.

Unread post by **catherineyronwode** » Sat Jan 15, 2011 1:51 am

If you are moving, PLEASE call the shop and make sure we will be shipping to the correct address at the correct time!!!!!

janet7711 · Unread post by **janet7711** » Sat Jan 15, 2011 5:52 pm

Ok.

I called yesterday and changed the address.

Triplethreat, THANK YOU!! I could really use that.

passionflame · Unread post by **passionflame** » Sun Jan 16, 2011 4:45 pm

Happy new year! I bought a tarot of marseille deck at the store about a month ago and I realize now it should have come with an instruction booklet -- but it didn't! Do you guys have any extra ones at the store (maybe mine fell out...)? A booklet would be especially helpful for reading this beautiful deck of cards, since not many tarot books I've seen address this deck specifically. Please let me know if you need to order number or anything. I still have the receipt!

Thanks for the help!

Unread post by **jwmcclin** » Sun Jan 16, 2011 7:21 pm

Call the shop passionflame.

Unread post by **catherineyronwode** » Sun Jan 16, 2011 8:27 pm

Yes, passionflame -- call the shop. We sell so many different tarot decks that it would be difficult to tell you if it was a manufacturer's flaw or if that deck was designed without a booklet. Also, we don't know your name here as you are using a handle. Just call the shop. Ask to speak to Robin, the shop manager and tell her who you are and when you bought the deck. She will find you in our system. She is in-store from 9:00 am to 5:00 pm Tuesday through Saturday. She is the one who will be able to help you best.

Marli24 · Unread post by **Marli24** » Wed May 18, 2011 10:14 am

I received my order from LM today, to find that my glass vigil candle is broken at the top. (it is a return to me candle)

I just want to know if I can still go ahead and burn this candle or will th fact that is is broken affect the outcome?

Please let me know!

JCPA72 · Unread post by **JCPA72** » Wed May 18, 2011 12:17 pm

I would call Customer Service, they will probably send you a replacement.

I'm sure you are super excieted and ready to start your work but I would wait for the replacement, better to work with the proper stuff.
Because if you doubt your work (like, if you don't see results - you may worry -oh it was because the candle was cracked - etc) that doubt may affect the outcome more than the fact that the candle arrived damaged - make sense?

Good Luck!

Unread post by **Devi Spring** » Wed May 18, 2011 12:40 pm

That, and if the glass has been compromised structurally, the heat from the candle may cause it to crack and break even worse - and if your candle is lit wax will pour everywhere and make quite a mess!

Unread post by **catherineyronwode** » Wed May 18, 2011 8:51 pm

Call the shop. We replace broken goods.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?

Marli24 · Unread post by **Marli24** » Fri May 20, 2011 10:56 am

i have sent an email to orders@luckymojo because i am all the way in London, UK.
is there another address i can email to?

TheGrudge · Unread post by **TheGrudge** » Fri Sep 02, 2011 4:27 am

Hello Catherine

i have placed an order but i am moving house i cant call because my phone is down at the moment my order can i have it deliverd at my new home Address

thanks

Unread post by **JayDee** » Fri Sep 02, 2011 6:33 am

Rather than placing your information on the forum, id start with an email to LM : order@luckymojo.com

TheGrudge · Unread post by **TheGrudge** » Fri Sep 02, 2011 7:35 am

Unread post by **catherineyronwode** » Thu Jan 05, 2012 5:18 pm

Email is fine. We replace broken goods all the time.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?

holly2004 · Unread post by **holly2004** » Thu Jan 12, 2012 11:38 am

im wondering why i have never recieved my candle report, its been a few months now
Im so worried
it took me so long to order one
i would be grateful for any replies

Holly

Unread post by **catherineyronwode** » Thu Jan 12, 2012 12:48 pm

Holly,

Please address your question to the Deacon candle servers at Missionary Independent Spiritual Church.

There may have been an email glitch, but they have a database record of every email candle report they have ever sent, so they can resend it to you.

Contact them at this email address

candles@missionaryindependent.org

Be sure to state the full name under which your order was made and the name of the specific candle that was ordered to be lit, so they can locate the records in the database.

I'm sure that they will get right back to you.

holly2004 · Unread post by **holly2004** » Sat Jan 14, 2012 8:39 am

Thank you very much, i really appreciate it

Holly

om4457 · Unread post by **om4457** » Mon Mar 26, 2012 11:23 am

Dear Catherine and Lucky Mojo,

Today I recieved my order which had one item missing and all candles leaked and got messed up. I never had this problem before.

How can we resolve the issue of missing item as well as candles all leaked out?

Unread post by **Azumi_chan** » Sun Apr 15, 2012 1:31 pm

Dear om4457,

Please call the shop. One of us will be more than happy to help you out!

emdeluxe · Unread post by **emdeluxe** » Mon Jul 09, 2012 1:45 pm

Happy Monday everyone!

I purchased a black male figure candle to do some crossing work. (The candle is to be smashed with a hammer, not burned.) It arrived broken. Any suggestions interpreting this would be great!

DreamCatcher · Unread post by **DreamCatcher** » Mon Jul 09, 2012 2:34 pm

On the mundane, it could just be broken because sometimes it happens. Or it could be a sign that the work is just not meant to be or the timing isn't right. A reading should tell you whats going on.

Psychic Mimi · Unread post by **Psychic Mimi** » Mon Jul 09, 2012 7:17 pm

Is the candle still useable though?? Can the candle be used for another purpose, assuming that the broken candle is a sign the work should not be completed?

Unread post by **catherineyronwode** » Mon Jul 09, 2012 9:40 pm

emdeluxe --

Just call the shop and ask for a replacement to be shipped.

This forum is not the shop. You need to contact the shop regarding broken, lost, missing, or wrong items in your shiopment.

This thread is being merged into the longer and ongloing thread where people ask about lost. broken, missing, or wrong items and get told to contact the shop.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?

Aaery · Unread post by **Aaery** » Tue Jul 10, 2012 5:24 am

I brought a commanding mojo hand and there was not loadstone in it. The mojo hand had a bay leaf, magnetic sand, salt, and wishing beans. A lot of the ingredients were missing from my mojo hand.

Also, I noticed my lucky coin has gone missing too. I don't know where it could even be. I thought maybe I put the lucky mojo coin in the steady work mojo bag, but it isn't there.

Why are so many of my mojo things dissappearing?

Why did my yellow cross candle turn to a white cross candle?

Unread post by **Mama Micki** » Tue Jul 10, 2012 6:23 am

Do you mean that your cross candle actually changed color or that you received a white candle instead of yellow one?

Aaery · Unread post by **Aaery** » Tue Jul 10, 2012 6:40 am

I mean my candle actually changes color. I think I am super powerful and the spirits are around me.

Unread post by **catherineyronwode** » Tue Jul 10, 2012 9:33 am

Aaery,

I have no idea what you mean when you say you are super-powerful and your candle has changed colour. So i will not address that issue at all.

Next, with all due respect, i would like to say that in 99% of the cases where a client calls and says their Lodestone is "missing" from their bag (and, folks, it is ALWAYS "the Lodestone is missing"!), it's because

(A) they have no idea what a Lodestone is or

(B) they were expecting a small, medium, or large Lodestone (of the kind we sell individually) and did not realize that we use pebble-sized Lodestones, a.k.a. grit and gravel sized Lodestone, in mojo hands as this is the traditional size, to keep the bag from being to heavy or too big to conceal on the person.

The other 1% take out all of the ingredients from the bag and lose pieces and then make false complaints to us to try to get replacement ingredients.

You go on to say, "A lot of the ingredients were missing from my mojo hand." That sounds bogus to me.

Most of our mojo hands are made by Heidi and she has been making them for six years. he has made thousands of them. She lays all of the ingredients out on a paper. She follows the list of ingredients that comes with your bag. She goes down that list one item at a time. She places the items in the bag, and then she prays over it and ties the bag. What you are saying is pretty insulting to her and to our company.

Call the shop and ask to speak to Heidi. Seriously -- she is very patient and she will try to help you.

Finally, you say that you took your lucky coin out of the bag and "thought" you placed it in another bag and now you want US to tell you, "Why are so many of my mojo things dissappearing?"

Well, honey, you need to look at yourself, not at us. Messing around with your mojo bags is not the right way to work them. Blaming us for your carelessness is not going to win you luck, either.

Now, let me show you what i mean by a Lodestone pebble:

Here is a package of LARGE Lodestones. You cannot carry these in a mojo. They are pointy, sharp, heavy, and highly magnetic (not good for your credit cards):

MIN-LOD-DLG1
Lodestone, Large Single
$6.00

Here is a pack of Lodestone Gravel, of the type we use in mojo bags:

MIN-LOD-AGRI
Lodestone, Grit and Gravel
$4.00

I hope that you do call Heidi. I am sure that she will patiently explain to you that NOTHING was missing from your mojo bag.

Cordially,

cat

[UPDATE, 7/11/12: This customer did call Heidi, who spoke with her and sent her an entire second batch of all of the herbs that are a part of the mojo hand that she had purchased, at no extra cost; the question of how the customer lost her lucky coin or why candles spontaneously change colour around her were unable to be resolved. . --cat]

love123 · Unread post by **love123** » Tue Jul 10, 2012 9:24 pm

Hi

I just finished day 2 of my cone to me spell kit. I just realized one if the candles has no wick. It was next in line to be kit so i moved in and kit the next candle. My question is what do I do? Finish the spell with only 6 candles, replace the candle in the middle if the spell, or scrap it it's no good now with a defective candle?

Unread post by **MissMichaele** » Tue Jul 10, 2012 9:50 pm

You can replace it with another candle, and burn it last in the series. Candles don't have to match, by the way -- I've been known to start a honey jar with chime candles and later switch to full-sized tapers. I change the colors and the dressing, too, as the situation demands.

Hope this helps,

Miss Michaele

Unread post by **catherineyronwode** » Tue Jul 10, 2012 10:44 pm

Call the shop and get a replacement candle.

The non-figural candles we sell -- 4", 6", 9", 12", glass-encased, tea lights, etc. -- are made in factories by people operating large machines at high speeds, and sometimes there are candles without wicks. We see maybe 15 or so wickless candles per year, of all all kinds, from 4" and 6" on up to the big glass encased vigils. Wickless candles are replaced at no charge, of course.

Our figural candles are made in two-part moulds in which the wicks are strung through the mould, top-to-bottom, and the mould is then held together with clips. The moulds are set upside-down in stands and the wax is poured in from the bottom. Hwen it hardens, the moulds are removed and stored for re-use and the candles are hand-trimmed. That is, the mould-seams are trimmed or burnished smooth, the protruding wick at the bottom is cut flush with the wax, and the protruding wicj at the top is trimmed to a standrad length. There is virtually no way that such a candle can be made with a short wick or no wick, as each piece is set up, poured, trimmed, and examined by a professional candle maker, not by a machine.

If you receive a wickless non-figural candle or a broken candle of any kind, just take a picture of the defective or broken candle with your cell phone and send it to the shop by email

order@luckymojo.com (put DEFECTIVE CANDLE or BROKEN CANDLE in the subject line)

then telephone them. Ask for Leslie, Alicia, Eileen, or Robin. The number is

707-887-1521 (between 9:00 AM and 5:00 PM Pacific time)

-- and when you get them on the phone, tell them you sent the photo by email and ask for a replacement!

We ship out thousands of candles per month and sometimes they are defective or they do break -- rarely! -- and we ALWAYS replace them for free!

love123 · Unread post by **love123** » Wed Jul 11, 2012 6:19 am

Thank you for your responses. I placed an order a few days ago that included pink candles so I will call today to make sure it will get here before I finish. I just wanted to make sure it didn't mess up the spell if I replaced a candle once I already started. Also sunce this candle was in the second position in the circle previously should I rearrange them so it is last in the circle or does it not matter the order you burn them in the circle as long as you burn one a day?